Cashless slots, week one readout

We flipped 420 machines to cashless at 2 a.m. Tuesday; cage lines dropped 18% but service calls spiked for wallet resets and forgotten PINs. Are you running floor ambassadors, and how are you managing KYC holds at the kiosks during the 7–9 p.m. cocktail rush without bottlenecking drink service?

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It sounds like you’ve got a juggling act going on with KYC holds during peak times — maybe creating a quick-reference guide could help floor ambassadors assist guests faster. How’s the staff adapting to the cashless features so far?

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