Our brand just reinstated automatic daily service this week, so I’m rebalancing boards and carts to keep standards tight — attendants at 16 rooms with a floater team picking up turndowns after 3 pm. How are you communicating the change to guests and coordinating supervisors/inspectors so we don’t slip on bathroom sanitizing and high-touch wipe-downs on heavy checkout days?
We switched to an in-room card with a QR/short code that says “Daily service is back — text SKIP by noon,” which feeds an auto-tag in HotSOS so supervisors do a 2:30 ‘bathroom + high-touch’ sweep only on floors without SKIPs. It tightened sanitizing and kept boards at 16 without bloat; the caveat is a bit of OT on compressed arrivals, so we scale turndown to VIPs.