In today’s environment, it’s crucial for hospitality professionals to review and refresh their emergency response protocols regularly. We recently conducted a comprehensive drill after an incident at our property where we discovered gaps in communication. I’d love to hear what tools or strategies others are using to ensure staff is prepared for emergencies.
I remember after a recent incident at our hotel, we implemented a daily stand-up meeting for the staff where we go over different emergency scenarios. It’s been great for reinforcing protocols and improving communication, especially since those gaps can really be a safety concern. Just a quick huddle helps everyone stay sharp and engaged.
But , I totally get the gaps in communication frustration. We found success using a shared digital platform where staff can report and track emergency drills in real-time. It not only keeps everyone informed but also allows us to assign roles during an actual emergency, which has made a huge difference. @mick_r56, do you think daily check-ins would help too, or could it become overkill?