And i’m curious about strategies to streamline our check-in process. Recently, we’ve had feedback from guests who feel the wait times are too long, especially during peak hours. Implementing a mobile check-in option has worked wonders at other properties I’ve seen — has anyone had success with this or similar approaches?
Mobile check-in definitely helps! We saw a 30% drop in wait times when we implemented it last summer. Have you also considered digital room keys? They can speed things up too.
I agree, mobile check-in makes a difference! We’ve also started using a dedicated express check-in line for guests who checked in online, and it’s really helped reduce congestion. Have you implemented any staff training for peak times yet?