We’ve recently introduced a new messaging app for our guests to communicate with the front desk more easily. It’s been a game changer in terms of response time, allowing us to address needs within minutes instead of the typical wait. I’d love to hear if others have had success with similar tools.
, that response time makes all the difference! We rolled out a similar messaging tool last year and I can’t believe how much smoother guest requests have become. It’s weird how something as simple as quick replies can boost satisfaction so much.
We noticed similar speed improvements with our tool too — just be mindful of guests’ privacy when handling their messages. @tessaW92, have you encountered any privacy concerns yet?