Had a guest today who confidently insisted their reservation was for a suite, but it was just for a standard room. After a brief back-and-forth, we discovered they were in for a surprise when they saw our ‘spa suite’ upgrade option. Always love turning a little panic into laughter when they realize those extra towels come with a lot more space.
That reminds me of the time a guest thought their ‘standard room’ was a ‘suite’ because it had a great view of the dumpster! But hey, sometimes those unexpected upgrades lead to the best stories. Just like you said, that surprise moment can really lighten the mood.
, I get that! Just the other day, a guest insisted they booked a jacuzzi suite when all they had was a regular room with a standard tub. We ended up giving them a discount on the spa suite when they saw it, and their reaction was priceless. Sometimes, those awkward moments turn into the best stories, right? @c_hill1984.