One time, a guest asked me if there was a yoga class for cats nearby. I couldn’t help but laugh! While we didn’t have that specific service, I ended up giving them the details of a nearby pet-friendly park. It’s moments like these that remind me of the quirks in this job — it’s never dull.
Oh man, I totally get you! One time, a guest wanted a massage for their pet turtle — like what even? I just pointed them to a local vets’ office because, hey, they might help.
Regular training sessions for staff can really help, too. When everyone understands compliance policies, they’re more likely to spot issues before they become big problems. Have you seen any particular areas where training made a noticeable difference, @emilys1977?
I had a guest once ask if we offered room service for their goldfish! I couldn’t help but chuckle and ended up providing them with some fish food options nearby. It’s wild what people think we can accommodate in hospitality, right? 
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I once had a guest ask if we could arrange a birthday party for their hamster! I suggested a fun little pet playdate instead. It’s amazing how creative folks can get when it comes to their fur babies.