I’ve been managing guest services for a few years now, and I’ve realized just how crucial feedback is in our line of work. For instance, we recently implemented a suggestion box and saw a 30% increase in positive reviews. How do you all handle guest feedback in your hotels?
This drives me nuts sometimes — collecting feedback is important, but following up is key too… If you summarize the feedback in staff meetings, it shows guests you really care about their input.
It’s awesome to see how a suggestion box can boost reviews like that! In my experience, regularly sharing the feedback in team huddles makes a real difference — guests notice when we act on their suggestions. Have you thought about using digital platforms for feedback to reach even more guests?