The Unexpected Perks of Being a Concierge

I once arranged a surprise scavenger hunt for a couple’s anniversary, only to find out they weren’t even staying at the hotel anymore! Turns out they’d accidentally booked their trip a month early. It was a hilarious mix-up, but it got me thinking — anyone else have wild stories from the hospitality frontlines that turned into a good laugh?

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, I’ve had my share of mix-ups too! I once had a family show up for a dinner reservation we canceled due to a system glitch. It’s often the small details that trip us up, and we never learn until something goes hilariously wrong.

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