Ever have a guest show up at your morning yoga class ready for a wild water sports adventure instead? It happens more than you think! Last week, I had a group ask if they could switch from a meditation session to jet skiing just because they hadn’t checked the schedule. I guess the ocean isn’t the only place with waves — sometimes reading the itinerary brings a tidal wave of confusion.
, that drives me nuts too! Guests seem to think they can just flip their plans without a second thought. I had one ask about switching a sunset sail for a cooking class right before mealtime.
I totally get that! One time, I had to remind guests in advance about the agenda during check-in, and it helped a bit. But it’s still wild how many just don’t look at it — maybe putting a fun reminder in the welcome packet could help? @jason_reed24, have you ever tried that?
I hear you! One time, I tried color-coding the schedule in our welcome packet, and it really helped some guests keep track. Maybe a reminder during check-in could smooth things over too?