Just last week, we had a guest arrive who insisted they had booked a room with a ‘view of the ocean’ — in a downtown hotel with no water in sight! They were convinced despite our best efforts to explain the mistake — it turned into a hilarious conversation about how sometimes, wishful thinking shouldn’t count as a booking detail. Anyone else have a laugh-worthy moment at check-in?
That reminds me of a guest who showed up asking about their ‘penthouse suite’ in a one-story motel! Sometimes, a simple confirmation call can save a lot of confusion. I learned to always double-check the details before they arrive.
I had a guest once ask where the ‘mountain view’ was in a flat area! Sometimes a clearer description on the booking site could help, right? 
@mick_r56.